When you appear on an Emergency Call Out when there has been a fire or storm or some other disaster, the only thing you should be concerned about is what should I do to help?Do you want to learn more? -find us on Patch.com
Those first few minutes can be fully devoted to creating a bond with your future new consumer. When they need support and reassurance the most, you won’t find a better moment to cement the connection then. Reassurance that they listen to you and your corporation and the satisfaction of understanding that they will trust you with their best interest at heart.
I know now what some of you say. You don’t suppose the first thing you can think about is… who is the insurance company? Is the coverage going to be there? How much time would it take to repair this? How am I going to add my already overwhelmed work board to this job? Am I okay?
I get that if you are a repair contractor, these are all very helpful stuff to worry about. There’s a time to figure out about this, but it’s not in the first moments of getting to the scene. People deserve to realize that what is happening to them really matters to you. Not their policy on benefits.
There are many avenues of communicating with others. And with each person, it’s different. Listening to them is the best way I’ve found to find out how to communicate with each individual. They’ll tell you what they need if you inquire.
People like to share a tale, because a Major story needs to be shared by somebody who just had a fire or flood. Tell them “what happened”? Then listen to them tell you what happened and how they’re talking about it. In their terms, there will be little nuggets you need to pick up that will bring you to your “how can I help you” response.
Some entities may require orders to be provided, some may need to be made to feel in control and that they have influence in the scenario. It is also important to remember that each person will go through quite a variety of emotions in these types of circumstances. What they experience can be rage, sorrow, anxiety and even enthusiasm. As a repair contractor, the role is to guide them navigate the process so that they feel confident about the final product when they get to the other side of it.
You need to recall 3 items in order to accomplish this.
- Judge them not. Only because you don’t understand why anyone thinks or behaves the way you think they do does not mean that they are incorrect or evil in the case. This just means that they’re not you. There could also be complexities at stake that make it impossible for you to react to their emotions that you are not conscious of. This dynamics typically come to the surface pretty easily, so please be careful.
- Be a better listener. I find it curious that we sometimes ask others a question and then, when they address the question we asked them, we don’t listen. When they are meeting, do not disturb the homeowner or property owner. I’ve had so many contractors do this and they want to force others to listen to what they should do with them because they are too busy.
- To be able to navigate the procedure for them, be structured, systemized and well trained. You may get all the positive ideas you want, but you would not perform so well if you don’t have the resources to accomplish the task. For the future and theirs, it is important to provide good data, educational material to share and a clear knowledge about what needs to be achieved to cope with the disaster at hand.
They ask for your assistance anytime a landlord or land owner phones you. And you need to know the truth to appreciate what they need in order to deliver it. You’ve got the chance to be a hero here to save the day. Don’t pass this one up.